When you make the initial call, we will put you through to one of our certified restoration specialists (or have them return your call in a matter of minutes in case they are already assisting other clients). Then we’ll do the following to help you reclaim your home.
1. Give you advise about what you can do to minimize damage until our crew arrives.
2. Dispatch trained, experienced and certified water damage technicians to your home or business within a matter of hours.
3. Pump out any freestanding water quickly, and then extract water from carpet and/or underlay.
4. Remove wet carpet and underlay if deemed necessary. We will then clean, dry, and reinstall carpet and underlay based on IICRC standards and protocols.
5. We will only utilise professional grade equipment for to control the drying process of your structure and its contents—this reduces the possibility of secondary damage and potential microbial growth.
6. Use specialized measuring and monitoring instruments to locate hidden pockets of water and to technically monitor the dehumidification/drying process.
7. We will work directly with your insurance company to assist with processing claims and get your place back to normal as soon as possible.
8. Make sure your structure and contents are dry, to the recommended industry standards for your area.
Posted in: Water and Flood Damage Restoration
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