Upon our initial pre inspection walk through, we will discuss with you whether any spot we find will respond or can be removed as part of our standard cleaning package (about 85% of spots come out due to the power of our equipment and cleaning solutions used) or if extra treatment and the likelihood of the spot being able to be removed, partially removed or lightened or if the spot is deemed to be a stain and could be permanent.

If at the completion of cleaning there are still the odd stain that have not been removed in the cleaning process that require extra treatments such as “Heat transfer methods” or “Spot dyeing” these procedures will be discussed with you and a quote given for the removal of these more difficult areas.

We cannot guarantee that we will remove all spots or stains (especially if the stain had been previously cleaned improperly thus setting the stain permanently) as there are certain substances that can permanently discolor and damage the carpet fibers beyond repair. Our trained technicians are certified with IICRC and have had Advanced Stain Removal training. Combine this with the use a variety of modern products and techniques we are generally very successful often astonishing our clients with what we can do and other cleaners in the past were unable to do.

Posted in: Residential Carpet Cleaning

Posted in: Residential Carpet Cleaning