This is HIGHLY recommended as not only will it help prevents and spots from turning into stains and becoming permanent (it will give you the window of opportunity to clean up the spots straight away). This will help prolong the lifespan of your rug and with the protector we utlise here at Beyond Clean Group, it will also help to protect your rug against any sunlight/UV damage and degradation.

Our crews are professionally trained to move your light furniture, and return it to its rightful place when the rug cleaning is completed (please remove any valuables, knick knacks and breakables prior to our arrival). For liability purposes, we cannot be responsible for heavier furniture (like some beds, bookcases, china cabinets, entertainment cabinets etc.). In these kinds of situations our technicians will work around these pieces delicately if we can’t remove the rug from underneath these items.

Any furniture that has exposed timber or metal legs/feet that contact the rug while it is still damp may react with the moisture and cause a stain, and the stain may be impossible to remove (timber stains especially). All furniture that will be returned to its original position will have protective blocks or tabs placed under the feet. These protective items should remain under the furnishings for 24hrs before removal

We have a huge success with removing bad odours from rugs, especially if they are caused by pets. However, we remove your rug and take it back to our rug facility so we can fully submerge and flush the contaminates out of your rug, before drying and grooming it to restore it back to its former glory.

While sometimes a bleed can become permanent, we have a dye removal and reversal system that works extremely well, and on many instances we can reverse and lighten the bleed area so you can no longer see it, therefore restoring your rug to its former glory.

While we love meeting our customers face to face, our businesses massive success is built off of our trustworthy and honest reputation. Therefore it is not necessary that you be home while we clean your rug because our trained and certified technicians are police checked, reliable and insured. If the job is out of the ordinary, we recommend that someone meet us onsite prior to cleaning to discuss any areas of concern you have with your rug.

Many clients feel at ease leaving us unattended while they are at work or running their daily errands. It is quite common for our clients to meet with us then leave when we’re ready to begin cleaning. Many of our clients choose to leave a key in a designated spot, or have a friend, relative or neighbor meet us. If questions arise we will call your contact number and discuss them with you. When we are finished, we can simply leave the key in a designated predetermined area and lock ourselves out.

We have a much better change if no one has tried to remove the stain prior to our arrival. Time is of the essence in most stain removal instances. Please call us as soon as possible when a spill or accident happens and it will greatly increase the chances of you owning a rug with no imperfections.

We understand that plans change, and if you wish to cancel prior to receiving our appointment confirmation via SMS or email you are free to do so. If however we have allocated your appointment and confirmed via SMS or email, we will charge a cancellation fee of $ 65.00. You are more than welcome to reschedule once with being charged a cancellation fee providing it is more than 24 hours before your scheduled appointment.

No, we do not charge for an estimate. Based on the answers we receive from you from questions we have asked, we are more than willing to give you an obligation free estimate over the phone, and will confirm a quote after we have inspected the rug personally prior to preceding. After we have measured the areas to be serviced, THERE IS NO HIDDEN FEES OR CHARGES. The price we quote is the price you pay!

To our team here at Beyond Clean Group, YOUR happiness is our number one priority. We stand behind all of our work. All work performed comes with a 7 Day satisfaction guarantee, giving you time to report any deficiencies to our customer support team. The area(s) of concern will be re-done at no charge until satisfaction has been met, or if we can’t fix the problem or satisfy your concern then we will refund your investment for that area(s)—YOU GET YOUR MONEY BACK.

The Beyond Clean Group Service Guarantee:
• Your home or business will not only be cleaner, it will be safer —GUARANTEED.
• To have all of our staff highly trained to international standards —GUARANTEED.
• If you aren’t completely satisfied, we will make it right—GUARANTEED.
• If you aren’t happy, you don’t pay us—GUARANTEED.

• To do the job right, we invest in the highest quality, most powerful cleaning equipment and clean with only the safest products —GUARANTEED.

It completely depends on how much traffic the rug gets. We generally recommend every 1 to 3 years, but that can be reduced if there are smokers in the vicinity of the rug, pets, or people with respiratory issues.