In an unregulated industry, using a company that has all of its staff trained to IICRC standards is the BEST level of insurance you could choose when selecting a cleaning professional to enter your home to clean and protect your investment, all the while giving you peace of mind. Our technicians are trained to international standards in ‘Odour Control’.

To our team here at Beyond Clean Group, YOUR happiness is our number one priority. We stand behind all of our work. All work performed comes with a 7 Day satisfaction guarantee, giving you time to report any deficiencies to our customer support team. The area(s) of concern will be re-done at no charge until satisfaction has been met, or if we can’t fix the problem or satisfy your concern then we will refund your investment for that area(s)—YOU GET YOUR MONEY BACK.

The Beyond Clean Group Service Guarantee:
• Your home or business will not only be cleaner, it will be safer —GUARANTEED.
• To have all of our staff highly trained to international standards —GUARANTEED.
• If you aren’t completely satisfied, we will make it right—GUARANTEED.
• If you aren’t happy, you don’t pay us—GUARANTEED.

• To do the job right, we invest in the highest quality, most powerful cleaning equipment and clean with only the safest products —GUARANTEED.

Definitely! Yes, we use the same safe but efficient cleaning solutions but utilize slightly different equipment and technology to allow for a thorough decontamination no matter what your location.

To understand this, we need to understand the makeup of Urine. No matter human or animal as a source, Urine has three main components:
• Urea: a slightly sticky substance
• Urochrome: Which gives urine it’s yellow colour
• Uric acid: Mildly acid when fresh, but the turns into alkaline when dry.

The first two components can be removed with professional cleaning. However the uric acid crystals are extremely insoluble and remain tightly bonded to the surface, wherever it has soaked to. After initial cleaning and drying it may appear that the problem is solved. Sometimes you might not even realise there was a urine deposit in your carpet, as if it is dry, there is no odour to it.

However any type of moisture will reactivate those remaining crystals, and the bacteria that feed on these deposits return and give off the odour we commonly associate with urine, and the smell returns – as strong as ever (you will notice this happening on rainy days and very humid days also). Our trained and certified Odour removal technicians here at Beyond Clean Group specialise in removing all stains and odours associated with feces and urine from carpets, fabric, mattresses, wood floors, cement, tiles, porcelains and more.

* NOTE*
Beyond Clean Group will not be responsible if the cleaning process reactivates older urine deposits that are already in the carpet, underlay or substrate which may cause odour or stain problems. Although we only utilise the best chemicals and procedures in some severe cases the problem maybe beyond restoration and carpets and furniture may need to be replaced.

We use a special black light that produces a wavelength that fluoresces or identifies urine, bodily excretions and fluids that are simply not visible to the naked eye. With the aid of this tool showing us exactly where to treat, we can then use our sub surface remediation system to break up, dissolve and then extract the food source of the odour causing bacteria.