The best-case scenario is that you might have a remnant onsite somewhere. Failing this, we can cut a matching piece from inside the sliding robe or closet, or from underneath a piece of furniture. If we cannot get a piece of donor carpet, we simply cannot patch the carpet. However, if we can, the patch will last for the life of the carpet.

Just like most trades, there are always contractors and companies looking make a quick buck. However, our staff here at Beyond Clean Group are certified by the IICRC in this field as ‘Carpet Repair and Reinstallation Technicians’. This is a certification that only a very limited amount of technicians ever achieve in Australia, and we are proud that our staff, although very experienced, continue to keep up to date with the latest procedures and equipment to make sure we provide you with the best service and result possible.

Yes, we start by disengaging the carpet around the edges of the room and then re-stretching the carpet so it is nice and tight, trim off the surplus and then tack it back into place.

The most important thing we need is to have all articles of clothing, toys, magazines and any other loose items removed so we have clear access.

While we love meeting our customers face to face, our businesses massive success is built off of our trustworthy and honest reputation. Therefore it is not necessary that you be home while we are doing your repairs because our trained and certified technicians are police checked, reliable and insured. If the job is out of the ordinary, we recommend that someone meet us onsite prior, to discuss any areas of concern you have with your flooring.

Many clients feel at ease leaving us unattended while they are at work or running their daily errands. It is quite common for our clients to meet with us then leave when we’re ready to begin the repairs. Many of our clients choose to leave a key in a designated spot, or have a friend, relative or neighbor meet us. If questions arise we will call your contact number and discuss them with you. When we are finished, we can simply leave the key in a designated predetermined area and lock ourselves out.

We can generally repair damage caused by cigarette burns, iron burns, red wine stains, pet stains and tears/rips. We can repair the area by patching the offending areas with a donor piece of existing, matching carpet, which is then fixed into place with all the edges sealed to prevent and future fraying.

We understand that plans change, and if you wish to cancel prior to receiving our appointment confirmation via SMS or email you are free to do so. If however we have allocated your appointment and confirmed via SMS or email, we will charge a cancellation fee of $ 65.00. You are more than welcome to reschedule once with being charged a cancellation fee providing it is more than 24 hours before your scheduled appointment.

Yes, we can repair your carpet issues no matter what the location.

To our team here at Beyond Clean Group, YOUR happiness is our number one priority. We stand behind all of our work. All work performed comes with a 7 Day satisfaction guarantee, giving you time to report any deficiencies to our customer support team. The area(s) of concern will be re-done at no charge until satisfaction has been met, or if we can’t fix the problem or satisfy your concern then we will refund your investment for that area(s)—YOU GET YOUR MONEY BACK.

The Beyond Clean Group Service Guarantee:
• Your home or business will not only be cleaner, it will be safer —GUARANTEED.
• To have all of our staff highly trained to international standards —GUARANTEED.
• If you aren’t completely satisfied, we will make it right—GUARANTEED.
• If you aren’t happy, you don’t pay us—GUARANTEED.

• To do the job right, we invest in the highest quality, most powerful cleaning equipment and clean with only the safest products —GUARANTEED.

We are masters of patching and can generally hide them very well. The most vital part is the quality of the matching carpet we have access to from within the property.