While we love meeting our customers face to face, our businesses massive success is built off of our trustworthy and honest reputation. Therefore it is not necessary that you be home while your carpet is cleaned because our trained and certified technicians are police checked, reliable and insured. If the job is out of the ordinary, we recommend that someone meet us onsite prior to cleaning to discuss any areas of concern you have with your flooring, and which cleaning package you would prefer.

Many clients feel at ease leaving us unattended while they are at work or running their daily errands. It is quite common for our clients to meet with us then leave when we’re ready to begin cleaning. Many of our clients choose to leave a key in a designated spot, or have a friend, relative or neighbor meet us. If questions arise we will call your contact number and discuss them with you. When we are finished, we can simply leave the key in a designated predetermined area and lock ourselves out.

We understand that plans change, and if you wish to cancel prior to receiving our appointment confirmation via SMS or email you are free to do so. If however we have allocated your appointment and confirmed via SMS or email, we will charge a cancellation fee of $ 65.00. You are more than welcome to reschedule once with being charged a cancellation fee providing it is more than 24 hours before your scheduled appointment.

To our team here at Beyond Clean Group, YOUR happiness is our number one priority. We stand behind all of our work. All work performed comes with a 7 Day satisfaction guarantee, giving you time to report any deficiencies to our customer support team. The area(s) of concern will be re-done at no charge until satisfaction has been met, or if we can’t fix the problem or satisfy your concern then we will refund your investment for that area(s)—YOU GET YOUR MONEY BACK.

The Beyond Clean Group Service Guarantee:
• Your home or business will not only be cleaner, it will be safer —GUARANTEED.
• To have all of our staff highly trained to international standards —GUARANTEED.
• If you aren’t completely satisfied, we will make it right—GUARANTEED.
• If you aren’t happy, you don’t pay us—GUARANTEED.

• To do the job right, we invest in the highest quality, most powerful cleaning equipment and clean with only the safest products —GUARANTEED.

Do you find you have to dust frequently? Do you have allergy sufferers in your family? Musty odours when the system is running? Do you or the previous owners/tenants have pets inside? Then it might be time to utilise our services. Indoor Air Quality (IAQ) is a major concern these days, and your air conditioning system are the lungs of your building. Dust is made up of dirt, pollen, mould spores, hair and other allergy causing particles all of which get drawn into your air conditioner system. As much as 90% of these particles pass through your filters and will accumulate on the coils and barrel fan blades (reducing the air flow). The build-up of dust can cause allergic reactions for allergy sufferers, and leave your home or business with a stale and musty odour. By not having your air conditioner unit cleaned, it can reduce the lifespan of the equipment; make your energy bill increase due to the motors having to work harder and more importantly, pollute your indoor environment with unhealthy air.

That’s great that you clean the filters! However that is only a very small part of the full service that our expert cleaning technicians do. While we also will clean your filters, we actually disassemble the entire split system. We remove the outer casing, filters and louver and clean and sterilise them. We then go to work and pressure wash and flush out the evaporator coils, removing all dirt, soils and contaminates that have covered the fins. Finally we carefully flush out each individual blade section on the barrel fan before we clear out the condensate pan and drip lines. We then apply a disinfectant and mould retardant over the evaporator coil and barrel fan.

There is a difference between making something visually clean, and actually clean and safe from a microbial point of view. After our final step in our process, we then perform a swab where we test for the reduction in ATP (Adenosine triphosphate), which is an energy-bearing molecule, found in all living cells. We reduce the ATP to pre-determined levels that are deemed as safe for indoor environments. This ensures you that the job has been done correctly. Most companies do not use or even understand such technologies. We utilise this scientific bioluminescence metre to make sure that we are actually reducing the bacteria and pathogens in your air conditioning system. Your health is that important to us.